You see the following error message and code when you try to download an update to your Xbox 360 console:
Update failed
xxxx-xxxx-xxxx-xxxx-C000-0010
NOTE The x digits vary.
This means that your console experienced a hardware failure, and you need to request a repair.
To resolve this problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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