You see the following error code and message:
Error: The Kinect Sensor is not level
Error code: C0051209
This may mean that your Kinect sensor is not on a level surface.
Here’s what to do to fix this problem:
This error can also occur if your sensor is very hot or cold. In that case, wait for the sensor to reach room temperature (approximately 70 °F or 21 °C), and then try using the sensor again.
If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions
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