Error C0051209 occurs when your Kinect sensor isn’t level

Problem

You see the following error code and message:

Error: The Kinect Sensor is not level

Error code: C0051209

This may mean that your Kinect sensor is not on a level surface.

Solution

Here’s what to do to fix this problem:

Turn off your Xbox 360 console.
Make sure the Kinect sensor is positioned on a flat, level surface.
Turn on your console to see if the problem still occurs.

This error can also occur if your sensor is very hot or cold. In that case, wait for the sensor to reach room temperature (approximately 70 °F or 21 °C), and then try using the sensor again.

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions

Related Issues

Xbox 360, Kinect, and accessories: Top issues
Solid green light on the Kinect sensor
Flashing green light on Kinect sensor
Red light on the Kinect sensor

To provide better support, did this solution solve your problem?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.