You see the following error code when you try to make a purchase or add a credit card on Xbox Live:
This means one of the following:
Solution 1: Verify your Microsoft account details
To verify the information in your Microsoft account, follow these steps:
Note If you forgot your password or can’t sign in by using your password, reset your password.
Solution 2: Confirm the credit card details
Retype the credit card number without any spaces, commas, or other non-numeric characters. Verify that the expiration date, security code, and name that you entered are correct and match what is shown on the card.
Solution 3: Confirm that you are using an approved payment method
You can use Visa, MasterCard, or American Express cards as long as they allow international purchases. Even if your card displays a Visa or MasterCard logo, it may not be approved by your bank or financial institution for international purchases.
Note Pre-paid cards, debit cards, and gift cards (even those with a Visa or MasterCard logo) do not qualify as international cards and are currently not accepted.
If your credit card is an approved form of payment, try the next solution.
Solution 4: Contact your bank or financial institution
The purchase might have failed for the following reasons:
Contact your credit card company or bank and make sure that the payment option that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.
If your bank or financial institution is not blocking the transaction, try the next solution.
Solution 5: Try your purchase again later
The purchase might be blocked for one of the following reasons:
Wait and try the transaction again in 24 to 48 hours. When lots of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
If the problem still occurs after you’ve waited 48 hours, try the next solution.
Solution 6: Try a different payment method
If you’re still having trouble, try using a different payment method. For example, you can try using PayPal as the payment method. You can also try a different credit card. For information about how to change your payment method, visit Remove a payment option from your Xbox Live account and Change an Xbox Live payment option.
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