Services: Purchase and Content Usage
You may see the following error code and message when you try to stream music to your Xbox 360 console:
Can't play this content because it may not be supported.
Status code: 19-04-80004005
This may mean that the file is protected or is in an audio format that is not supported by the Xbox 360 console.
The Xbox 360 supports the following audio formats:
Download Optional Media Update for AAC files
To listen to music that is in the AAC format, you need to download the free Optional Media Update from Xbox Live. Here’s how:
On your computer
On the Xbox 360 console
Important If you are using a friend's console, and you have already downloaded the Optional Media Update on your console, you won’t be able to download the Optional Media Update again. The Optional Media Update can only be downloaded by a gamertag once. To listen to your non-DRM AAC files at a friend's house, your friend needs to download the Optional Media Update.
If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.
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