Services: Purchase and Content Usage
You see the following error message when you try to download content from Xbox Live:
Information cannot be retrieved from Xbox Live at this time. Please try again later. Status Code: 80072F76
Can't retrieve information from Xbox Live. Please try again later.
Status code: 80072F76
This may mean one of the following things:
To resolve this problem, try the following solutions.
Solution 1: Check the status of the Xbox Live service
Check for service alerts at Xbox Live status, or see if there’s an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.
US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when the outage is resolved. Under the app or service name, click Notify me when this service or app is up and running.
Solution 2: Test your connection
Test the Xbox Live connection on your Xbox 360 console. Here’s how:
If the test fails and you can't connect to Xbox Live, see the Xbox 360 Connection Error Solution.
If you still get the error, try the next solution.
Solution 3: Further troubleshooting
For more information about how to troubleshoot this issue, see Xbox Live: Troubleshooting.
If the problem continues, contact Xbox Support.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 80072F76 occurs when you try to download content from Xbox Live" issue you were reading about or a different issue?