Services: Purchase and Content Usage, Purchase and Content Usage
Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service.
You see the following error code when streaming a song or making a purchase from Microsoft Store:
This may mean one of the following:
To resolve this problem, try the following solutions.
Solution 1: Streaming error
If the error is related to streaming, and you have access to the device that’s already streaming, you can try the following to stream Music Pass music on your current device or product:
If you don’t have any DRM-free media or can’t access the device that’s already streaming, you’ll have to wait until the end of the current song or playlist. This could be a few minutes for a song, or up to many hours for a long playlist.
Solution 2: Transaction-related errors
If the error is transaction-related, wait a few minutes and then see if the transaction was successful. If it wasn't successful, try making your purchase again.
Solution 3: Computer has lost its connection
If your computer has lost its connection to the Microsoft server, go to the Server Status page to see whether the TV, Music and Video service is running. Also, make sure that your computer is still connected to the Internet.
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