Services: Purchase and Content Usage
You see the following error code when you try to download and install a game or an app through Xbox Live to your Xbox One console:
This error may mean one of the following:
Solution 1: Check for a system update
If you're having problems when trying to download an Xbox One game or app, you may need to update your console. If you want to connect to Xbox Live, you must have the latest console software. New games might also require the update before you can play them.
To see if there's a system update available, follow these steps:
If there's an update available, it'll be listed at the bottom of the first column. If not, you'll see "No update available."
Note System updates vary depending on the power mode you're using on your Xbox One console. To learn more about the Xbox One power mode options and how they work with system updates, see About system updates on Xbox One.
Solution 2: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Signing into Xbox Live
Were you having issues signing in to Xbox Live? We're happy to say we've got the problem fixed and everything is back to normal. We're grateful for you patience while we worked, Xbox members!
Solution 3: Test your Xbox Live connection
If you've previously been able to connect to Xbox Live using your current console and network setup, but you can't connect now, try the testing your Xbox Live connection.
If you're unable to connect to Xbox Live, the first step is to run the network connection test on your Xbox One console to see what's causing the problem. Here's how:
If you can't connect to Xbox Live, the test will show you where in the connection process the error occurs. It'll also tell you what type of error it is. Make a note of this information, and then go to the Xbox One Network Connection Error Solution to resolve the problem.
Solution 4: Cancel and redownload the app or game
Step 1: Cancel the download
It's easy to cancel your current download. Here's how:
Step 2: Redownload your game or app
To download the game or app again, search for the title in Microsoft Store on Xbox One, select it, and then select Install. You can also redownload your content by going to My games & apps > Games, then going to the Ready to install tab.
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