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Xbox Game Pass FAQ

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What is the Xbox Game Pass?

For one low monthly price, enjoy unlimited access to over one hundred great Xbox One and Xbox 360 titles, including fan-favorites like Halo 5: Guardians, Payday 2, NBA 2K16, and LEGO Batman. With so many games to discover and download, your Xbox experience will never be the same. The Xbox Game pass is only available for Xbox One.

Is Xbox Game Pass available in my market?

Xbox Game Pass is currently available in the following markets. More to come soon!

Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Colombia
Czech Rep
Denmark
Finland
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Slovakia
South Africa
Spain
Sweden
Switzerland
Taiwan
Turkey
United Arab Emirates
UK
US

How do I get Xbox Game Pass?

You can purchase the Xbox Game Pass on your Xbox One Console, Xbox.com, Xbox App, or in the Microsoft Store!

How do I manage or cancel my Xbox Game Pass?

See How to cancel your Xbox subscription for info on how to manage or cancel your Xbox Game Pass

What are Game Pass Goals?

Visit Xbox Game Pass Goals to get details on Xbox Game Pass member rewards.

How do I find games?

Visit Xbox Game Pass or the Recently Added channel within the Xbox Game Pass Lounge to check out the latest catalog and learn more about Xbox Game Pass. Each month, Xbox will update Xbox Game Pass and share via social channels new titles being added to Xbox Game Pass. Games will be added and removed from the catalog over time.

How do I manage my games?

You can easily manage your Xbox Game Pass downloaded games library through My Games & Apps on your Xbox One console. You can also visit the Xbox Game Pass Lounge, Xbox Game Pass, the Microsoft Store, or Xbox App to select and download new titles.

Can I use Xbox Game Pass on my Windows 10 PC?

Xbox Game Pass can only be used on Xbox One consoles.

Where is Xbox Game Pass located on the Xbox App?

Xbox Game Pass can be accessed from the Microsoft Store section of the Xbox App on Windows 10 PCs.

Why do games not stream?

Based on fan feedback, streaming/connectivity issues were identified as a major pain point for game subscription services. Xbox Game Pass lets members download and play offline for up to 30 days, in full fidelity.

Where can I play games in the Xbox Game Pass catalog?

You can play Xbox One and Xbox 360 backward compatible titles in the Xbox Game Pass catalog on your Xbox One console.

How do I know what I get with my Xbox Game Pass membership?

Your Xbox Game Pass membership offers an array of benefits, including unlimited access to a catalog of over 100 great Xbox One and Xbox 360 games, as well as exclusive discounts and offers. Check the Xbox Game Pass Lounge or Xbox Game Pass any time for information on subscription benefits!

Is Xbox Game Pass cheaper if I own Xbox Live Gold?

Xbox Game Pass and Xbox Live Gold are separate, independent subscriptions that each offer a great deal of value to gamers.

Does Home Console work with Xbox Game Pass?

Standard Xbox home sharing policies apply to Xbox Game Pass, just as they do to Xbox Live Gold.

Can I play multiplayer games within the Xbox Game Pass catalog?

Members will need an Xbox Live Gold subscription to access multiplayer features and functionality in Xbox Game Pass games (Gold membership sold separately).

How long do I have access to games within the Xbox Game Pass catalog?

Xbox Game Pass members enjoy unlimited access to over 100 great games within Xbox Game Pass catalog, until either the member's subscription cancels/expires or a game leaves the Game Pass catalog.

Do I have to have Gold?

Members need an Xbox Live Gold subscription to access multiplayer features and functionality in Xbox Game Pass games (Gold membership sold separately). 

If I download a game, can I access it after it leaves the catalog?

Once a title leaves the Xbox Game Pass catalog, you will need to insert a disc, purchase a digital copy from the Microsoft Store, or obtain another form of entitlement (like a trial) to continue playing. Remember, Xbox will notify users at least one month prior to a game leaving the Xbox Game Pass catalog. And, as a member, you can purchase any Xbox One game in the Xbox Game Pass catalog for 20% off (or the best available discounted price) to continue playing a game once it leaves the catalog.

If I download a game, will it be deleted if it leaves Xbox Game Pass or my subscription cancels/expires?

Your space is your space. Games will not be deleted from your hard drive until you want them gone, even if they have rolled out of the Xbox Game Pass catalog.

Are games with all ratings included?

Yes! The Xbox Game Pass catalog is very diverse, containing everything from E to M.

How often are new games added to the Xbox Game Pass catalog?

New games are added to the Xbox Game Pass catalog on the 1st of every month.

Do family settings apply to Xbox Game Pass?

Yes, parental controls will apply to Xbox Game Pass.

Why does it take so long to download a game?

Download times are not faster or slower for Xbox Game Pass titles. The time to download a game depends on each title's installation size, as well as the user's bandwidth connection.

Do I buy DLC separately?

Yes. Members can purchase DLC at 10% off the retail price (or the best available discounted price) for Xbox One games while the game is within the Xbox Game Pass catalog.

The game is installed. Why won't it play?

If a game was installed with Xbox Game Pass but will no longer play, make sure your Xbox Game Pass membership is active and the game is still in the current catalog.

Can we request games?

We’re always interested in hearing your thoughts on all things Xbox, so we can work to bring you the games and experiences you want most. Keep the feedback coming by visiting http://xbox.uservoice.com/.

The game I played was in the list but it's now gone.

Titles may exit the Xbox Game Pass catalog after a period. Xbox Game Pass members can purchase Xbox One titles for 20% off (and DLC for 10% off!) before the title leaves the active Xbox Game Pass catalog.

Can I see content in the catalog that I can't download?

Xbox Game Pass offers members unlimited access to all games offered in the current catalog.

If a game leaves the Xbox Game Pass catalog, does the DLC get removed or do I get to keep it?

Your space is your space. Games and DLC will not be deleted from your hard drive until you want them gone, even if they have rolled out of the Xbox Game Pass catalog.

If you purchase DLC for a game within the Xbox Game Pass catalog that later leaves the catalog, your rights to the DLC will be unaffected. To continue playing the DLC, users can purchase the game from the Microsoft Store, insert a disc, or find another valid entitlement to the game. Achievements, game saves, user data, and progress all save to the Cloud, so you can pick up right where you left off!

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