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Troubleshooting: Windows

Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Game-specific help for Windows 10
Game specific help, such as instructions and tutorials, is available from game developers. Xbox Support provides assistance for in-game purchases, connections and downloadable content.
Improve Xbox app for Windows 10 game streaming performance
Learn how to improve audio and video quality when streaming games on the Xbox app for Windows 10.
Microsoft Casual Games FAQ
Get answers to frequently asked questions about Microsoft Casual Games.
Sign-in problems with in-game accounts on Windows 10
Find out how to resolve problems signing in to your in-game accounts on Windows 10.
Troubleshoot game audio or video issues on Windows 10
Learn how to resolve game audio or video problems on Windows 10.
Troubleshoot gameplay issues on Windows 10
If you're having problems playing a game on Windows 10, find troubleshooting help here.
Troubleshoot Games for Windows Live connection problems
Learn how to troubleshoot if you’re having problems connecting to Games for Windows Live.
Troubleshooting downloadable content on Windows 10
Get help if you're having trouble playing content downloaded from Xbox Live on your Windows 10 device.
Troubleshoot performance and stability issues in PC games
Troubleshoot performance and stability issues when you play PC games.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Troubleshoot problems with Xbox Play Anywhere games
Find answers to problems you may be having with your Xbox Play Anywhere game on Xbox One or Windows 10.

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