Password and security

How do multiplayer and communication work for cross-network play?
In multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text—on Xbox Live and on other gaming networks.
Learn about the age-appropriate controls and family privacy settings you can adjust on and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Turn off two-step verification
Learn how to turn off two-step verification.
Create an Xbox One passkey
Learn about the benefits of using an Xbox One passkey and how to create one to help keep your account secure.
Delete your Microsoft account security info
Learn how to delete security information from your Microsoft account.
You’re repeatedly prompted for your password when signing in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.

Support resources