Share this page

Password and security

Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.
Turn off two-step verification
Learn how to turn off two-step verification.
Definition of a Microsoft child account
Learn what a child account is and what qualifies a Microsoft account to be treated as a child account.
Change the passkey on your Xbox One console
Learn how to change the personal passkey on your Xbox One console.
You've forgotten your Xbox One passkey
Learn how to create an Xbox One passkey. Your passkey will help keep your account secure.
How to create an Xbox One passkey
Learn how to create an Xbox One passkey to help keep your account secure.
Delete your Microsoft account security info
Learn how to delete security information from your Microsoft account.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.

Support resources

Share this page