Customer Support

Having issues with a recently launched game? Check here for the known game issues that have recently launched that we are currently tracking and what to do about them.

Are you searching for Mixer, MixPot promotions? Please visit xbox.com/mixpot. Quantities are limited – only the first qualified viewers will receive the MixPot. Due to the popularity of MixPot, some viewers may not receive any content. Viewers do not have to watch the entire briefing to qualify. You will be notified after the stream is over with more details regarding your MixPot.

Have you pre-ordered Tom Clancy's Ghost Recon Breakpoint? Sign in to your Microsoft account to make sure your billing info is up to date.

Have you pre-ordered FIFA 20? Sign in to your Microsoft account to make sure your billing info is up to date.

Have you pre-ordered Destiny 2: Shadowkeep? Sign in to your Microsoft account to make sure your billing info is up to date.