When you buy an Xbox Play Anywhere game, it’s yours to play on both Xbox One and Windows 10. You only need to buy it once, and it’ll be available to install on any Xbox One or Windows 10 device you sign in to.
For more details about Xbox Play Anywhere, frequently asked questions, and a full list of forthcoming and currently supported titles, visit http://xboxplayanywhere.com.
Here are a few solutions that can resolve common Xbox Play Anywhere issues. Try these before you use the troubleshooting steps below:
If you see any alerts here, wait until the service is up and running and try again:
Note You can continue to earn achievements and take game progress with you between consoles when you connect online. For more info, go to Xbox One cloud game saves FAQ.
If these solutions did not resolve your issue, continue with the following troubleshooting solutions.
If you’re having problems playing with a friend who’s using a different platform, follow these steps:
If you’re having problems continuing a game that you saved on a different platform, follow these steps:
Note For additional game save troubleshooting, visit Xbox One cloud game saves FAQ.
If you can see downloadable content on one platform, but not on the other, follow these steps:
If you’re having gameplay issues with an Xbox Play Anywhere game, follow these steps:
If you’re still having problems, visit the game community for discussions, known issues, and to ask questions with other players of the game.
If you can see your achievements on one platform but not on the other, follow these steps:
If you’re still having problems with achievements, visit Problems with Xbox One achievements and challenges for more info.
If you can see a pre-ordered game on one platform but not the other, follow these steps:
If you can download your game on one platform but not on the other, follow these steps:
Note For more info about how to check storage on your Windows 10 device, see Find out how much storage your PC has.
If you’re having problems redeeming a game code, visit How to redeem an Xbox prepaid code for steps on how to redeem a code, and what to do if you run into any problems.
If none of these solutions resolved your problem, visit the Xbox Community to find out if other players are experiencing the same issue as you.
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