Share this page

How to close your Microsoft account

Close your Microsoft account Sign in to your Microsoft account to begin the process of closing the account.

What you need to know about closing your Microsoft account

We're sorry to see you go, and we want to make sure that you have everything you need to know before you close your Microsoft account.

  • You'll have 60 days after you close your account to change your mind. Microsoft permanently removes the account after 60 days, and you then lose access to all services that require your Microsoft account email address and password for sign-in. This includes any content, games, applications, or OneDrive content that requires you to be signed in to Xbox Live to access.
  • Closing your Microsoft account does not cancel any subscriptions that you have associated with it.
  • If you close your Microsoft account, you won't be able to sign in on your Xbox console, even if you previously saved your email address and password to the console.
  • By closing your Microsoft account, you'll no longer be able to manage your child's parental controls.
    You can choose either of these options:

Before you close your account, cancel all subscriptions and use up any balance

If you don't cancel, you will continue to be billed for them. Here's how to cancel:

  1. Sign in at If prompted, provide your password.
  2. Select Service & subscriptions.
  3. Under Subscriptions, select Cancel next to the subscriptions that you are cancelling, and then follow the instructions to complete cancelling your subscriptions.
  4. Select Cancel.
    Note All purchases are final and nonrefundable, as outlined in the Xbox Live Terms of Use. When you cancel automatic payments, whatever time is still available in your subscription will run down the clock until day 60. The subscription terminates on day 61.

Use up your account balances. Any balance you have from a Microsoft or Xbox gift card will be lost when you close your account. Check your balance.

How to close your account

Once you've taken care of your subscriptions and balances, follow these steps:

  1. Sign in at If prompted, provide your password.
  2. Select Security and then select more security options. You might receive a security code on your phone or in an email to verify that you're the account owner. If you do, enter the code on the account webpage.
  3. Select More security settings.
  4. Scroll to the bottom of the page and select Close my account.
  5. Review the recommended actions to take before closing your account, and then select Next.
  6. Select each of the checkboxes to acknowledge that you have read and understand each.
  7. Select Mark account for closure at the bottom of the page. This confirms that you understand that you will lose access to all sites, services, and data associated with your Microsoft account in 60 days.

Changed your mind about closing your Microsoft account?

If you change your mind within 60 days, just go back to and sign in with your email address and password. You'll be asked to enter a security code that we send you by phone or email. This way, we know we're opening the account for you and only you.

Note the following:

  • Any time that remains on your subscription will be available to you, but you won't be able to get back the time that passed while your account was closed.
  • If you turned off auto renewal on your Xbox Live or Xbox Groove Music subscription, you'll need to turn it back on.
  • If you canceled any subscriptions outright or if your subscription time has run out, you'll need to re-purchase the subscription.
  • Your Xbox profile, along with all games, music, and video associated with it will be available to you the next time you sign in to your console.

Note After 60 days, your Microsoft account will be permanently deleted, and you will not be able to re-open your account.

Was this article helpful?


Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to close your Microsoft account" issue you were reading about or a different issue?

Share this page