Track the shipment from your location to the service center
Use the proof of shipment or tracking number you received at the time of shipping to check the shipment status at the carrier’s website, or contact the carrier for more information. Once we receive your product at our service center, we will notify you by email.
Track the shipment from the service center to you
When we ship your serviced product from our service center, you’ll get an email that includes a tracking number. Use that tracking number to check the shipping status at the carrier’s website, or contact the carrier for information.
Note It can take up to 3 days for the shipping status to update on the carrier’s website.
You can change or cancel an existing service order up until the day you send the product to the service center. First, sign in at Device Support, and then go to Orders to confirm that the order status is either Order in progress or Packing material received by customer.
To print a receipt upon the completion of your service order, go to Device Support. After signing in with your Microsoft account, select Orders from the top menu bar. You can select any completed order and then select Print Receipt for a copy of the receipt.
If the list of service orders does not include the one you’re looking for, select Check the status of an order from the Home page and then enter the service order number from your confirmation email, along with your postal code. Completed orders will offer the option to print a receipt.
If you're having problems with your service request, see the information below before contacting Xbox Support.
My device was returned with no service performed
The service center inspects your product upon arrival. In the following circumstances, there will be no service performed (repair or exchange), and we’ll return the product as is:
I received a damaged or non-functioning device from the service center
If you receive a damaged serviced product or one that’s not working, contact Xbox Support immediately. Do not return the product to the service center without first reporting the issue.
The device I received is incorrect, incomplete, or missing
Contact Xbox Support for help in these cases.
Note Microsoft is not responsible for the loss of any additional products or accessories (such as a power supply, controller, or game disc) that you included with the product when you sent it in for service.
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