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    Error code 809B1004 occurs when you’re using Kinect

    Problem

    You may see the following error code and message when you’re using Kinect for Xbox 360:

    Face obscured

    809B1004

    This means that the Kinect sensor can’t see you well enough.

    Solutions

    Solution 1: Adjust the line of sight and try again

    Make sure that there's enough light and that nothing is in the way between you and the Kinect sensor, and then try again.

    Solution 2: Request a repair

    If the previous solution doesn’t work, sign in to request a repair and click Start request.

    Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

    Solution 3: Contact Xbox Support

    Contact Xbox Support by clicking the Contact Us link at the bottom of this page.

    Related Issues

    Xbox error code/status code search
    Kinect voice recognition and chat
    Kinect sensor error messages
    Using the Kinect audio tuner
    Xbox 360, Kinect and Accessories. Top Issues
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