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Error code 809B1004 occurs when you’re using Kinect
Problem
You may see the following error code and message when you’re using Kinect for Xbox 360:
Face obscured
809B1004
This means that the Kinect sensor can’t see you well enough.
Solutions
Solution 1: Adjust the line of sight and try again
Make sure that there's enough light and that nothing is in the way between you and the Kinect sensor, and then try again.
Solution 2: Request a repair
If the previous solution doesn’t work, sign in to request a repair and click Start request.
Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.
Solution 3: Contact Xbox Support
Contact Xbox Support by clicking the Contact Us link at the bottom of this page.
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