Error 809B100B occurs when you stand too close to your Kinect sensor
You may see the following error code and message when you’re using Kinect for Xbox 360:
This means that you’re standing too close to the Kinect sensor.
Solution 1: Move further away from your Kinect sensor and try again
After you’ve moved away from the sensor, select Try Again. If you keep getting the error, try the next solution.
Solution 2: Use the Kinect Tuner
Use the Kinect Tuner to help Kinect track and see your entire body. For more information, see Troubleshoot body tracking.
Solution 3: Request a repair
If the previous steps didn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.
Was this article helpful?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 809B100B occurs when you stand too close to your Kinect sensor" issue you were reading about or a different issue?