You see the following error code and message when you try to sign in to Xbox Live or add points to your Microsoft account:
Can't retrieve information from Xbox Live. Please try again later.
Status code: 80162711
This may mean that there's a problem with your account. For example, the information on your Xbox console may be outdated, or you may need to verify the information in your Microsoft account.
To resolve this problem, try the following solutions:
Solution 1: Run the Xbox Live Connection Test
Solution 2: Verify the information for your Microsoft Account
Solution 3: Try to sign in at Xbox.com
Solution 4: Contact Xbox support
If the previous solutions didn't resolve the problem, contact Xbox Support.
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