Error 80150101 occurs when you try to download content from Xbox Live
You see the following error code and message when you try to download content from Xbox Live:
Can't retrieve information from Xbox Live. Try again later.
Status code 80150101.
This means that you experienced a network issue when you tried to download content.
To resolve this problem, try the following solutions.
Solution 1: Verify the status of the service and your connection to Xbox Live
- Go to the Service status page to check if there’s a current issue with the service.
- If there is no issue with the service and you get this error when you try to download the item, wait a few minutes and then try to download the content again.
- Run the Xbox Live Connection Test:
- From the Xbox Dashboard, select settings.
- Select System.
- Select Network Settings.
- Select your network.
- Select Test Xbox Live Connection.
Solution 2: Download the content again
Try downloading the content again from your download history. Here's how:
- On your console, sign in to Xbox Live.
- Go to settings, and then select Account.
- Select Download History.
- Browse your download history, select the item, and then follow the instructions to download the item again.
If the download fails again, try the next solution.
Solution 3: Maximise your network bandwidth
When you download content from Xbox Live, make sure that other computers in your home aren’t downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console. (Bandwidth is the amount of information that can be transferred over your Internet connection at a time.)
You can also try temporarily disconnecting or turning off devices that are connected to your home network.
After you've maximised your available network bandwidth, try to download the content again. If the download fails again, try the next solution.
Solution 4: Download at a different time of day
Some Internet service providers (ISPs) block or limit large downloads during peak-use times. If an ISP "resets" a connection after a certain period of time or limits the size of downloads, then you will get an error message.
Residential Internet networks are often busiest in the evening, when most people are at home. You might get the best connection speed during working hours. If you’re having problems downloading content, contact your ISP to determine whether they restrict download size, speed or the amount of content that can be downloaded.
If you try to download the content at a different time of day and it still fails, try the next solution.
Solution 5: Open network ports
If you have a firewall or a router, you might need to make a configuration change to allow your Xbox 360 console to communicate with Xbox Live. This configuration change is sometimes referred to as “opening ports” or "port forwarding".
To find out which network ports Xbox Live uses, see Network ports used by Xbox Live.
If you still experience this problem after trying the above solutions, contact Xbox Support.
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