Whether you can’t connect, or your Xbox Adaptive Controller won’t stay connected, the following suggestions might help.
Wake up your controller
The controller turns off after 15 minutes of inactivity. To turn it back on, press the Xbox button until it lights up.
Charge the controller
When the battery is low, the battery indicator light on the face of the controller will turn solid orange. For more info, see Charge the Xbox Adaptive Controller.
Move closer to your Xbox or PC
The recommended maximum range for wireless controllers is 19 ft (6 m). Things like walls and interference from other wireless devices can impact your controller’s connection to the console or PC. Your controller connection may be impacted if your Xbox faces away from the controller or sits in a cabinet. Make sure your controller is pointed at the front of your Xbox or PC.
Remove objects between the controller and the Xbox or PC
Check the space between you and the Xbox or PC for things that might interfere with your controller’s wireless signal (laptops, microwave ovens, cordless phones, wireless routers, metal dividers, shelves, doors, and so on).
Power cycle your Xbox or restart your PC
To power cycle the Xbox, press and hold the power button on the front of the console for 10 seconds, wait for the console to completely power down, and then turn it back on.
On a PC, press the Start button, then select Power > Restart.
Reconnect your controller (Xbox One)
On Xbox One, press and hold the Connect button on the back of the controller until the Xbox button flashes.
Then, press the Connect button on the console:
For more info, see Connect the Xbox Adaptive Controller to Xbox One.
Reconnect your controller (PC)
Press and hold the Connect button on the back of the controller until the Xbox button flashes. Then, press the Connect button on the Xbox Wireless Adapter for Windows 10 plugged into your PC. If you’re having trouble connecting, see Troubleshoot the Xbox Wireless Adapter for Windows.
If you’re having trouble connecting to a PC via Bluetooth, first make sure to have Windows 10 April 2018 Update or higher installed. If you’re still having problems, try these solutions:
Note If your PC resources are being used for other activities, it may take up to 2 minutes for your PC to recognize or pair your controller via Bluetooth.
For more info, see Connect the Xbox Adaptive Controller to a PC.
Connect a USB-C cable
Plug one end of the included USB-C cable into the USB-C power port on the back of the controller, and then plug the other end into your Xbox or PC (your Xbox or PC should automatically detect the controller and charge it). For more info, see Charge the Xbox Adaptive Controller.
Note If your controller connects when using a USB-C cable but doesn't stay connected after removing the cable, reconnect the cable and see if there’s an update available for your controller.
Update your controller
For more info, see Update the Xbox Adaptive Controller.
Remove accessories from your Xbox or PC
Some USB devices, including incompatible or defective USB cables, can interfere with wireless signals. Unplug all USB devices connected to your Xbox or PC (wireless hardware, external hard drives, other wired controllers, keyboards, and so on). Restart your Xbox or PC and try connecting the controller again.
Count your connected controllers
If eight wireless controllers are already connected, you can’t connect another one until you disconnect one.
Try a different controller
If you have another controller, make sure the battery is fully charged and then play for a while to see if it also disconnects.
If the second controller works, your controller may need to be replaced. For more info, see How do I replace my Xbox Adaptive Controller?
If both controllers disconnect often, your console might need service. Go to Device Support, sign in with your Microsoft account, and register your Xbox if it doesn’t already appear there. Select your registered console, choose Start a Service Order, and then follow the steps.
For more info, see Getting your Xbox console or Kinect sensor serviced.
Replace your controller
If the troubleshooting suggestions didn't get your controller connected, it may need to be replaced. For more info, see How do I replace my Xbox Adaptive Controller?
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