Share this page

Error 0x800401fb occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.

Solutions

  1. Whatever you were doing, try again. Occasionally something interferes with normal actions.
  2. Restart your Xbox: Press and hold the Xbox button on your controller and choose Turn console off.
  3. Do a deeper restart: Press and hold the power button on the front of your Xbox for 10 seconds.
  4. If you’re trying to use a game or app, uninstall and reinstall it.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
  6. Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.

Xbox Live Core Services: up and running
2018-10-23T21:04:47.1899933+00:00
Social and Gaming: up and running
2018-10-23T21:04:47.1899933+00:00
Purchase and Content Usage: Limited
2018-10-23T13:35:22.0000000-07:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Buying downloadable items

Latest update

We believe we have identified the issue causing some members to have problems purchasing content. Thanks for your patience as the team works to resolve the issue.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

TV, Music and Video: up and running
2018-10-23T21:04:47.1899933+00:00

Contact Us

Would you like to contact Support regarding the "Error 0x800401fb occurs" issue you were reading about or a different issue?

Share this page