Error 0x80070102 occurs when signing in to your Xbox One console

You see the following error code when you try to sign in to your Xbox One console:

0x80070102

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: Restart your console

To resolve this problem, try restarting the console:

1. Press the Xbox button on your controller to open the guide.
2. Scroll down and select Settings.
3. Select Restart console, and then select Yes to confirm.
4. After your console has restarted, try signing in again.

Note If your screen is black and you cannot go to the guide on your console, try restarting your console manually by pressing and holding the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.