You see the following error message when you try to access your family information or settings on your Xbox One:
This may mean that your Xbox One console could not connect to the Xbox Live server.
In most cases, this issue should be a transient connection error. Try changing your settings a little later.
If the problem persists, try the following solutions in order. After each solution, try accessing the information again. If you’re still unable to access it, try the next solution.
Solution 1: Sign out and back in to your account
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Solution 2: Restart your network device
Follow the directions for restarting given to you by your router or modem’s manufacturer.
Step 3: Test your connection to Xbox Live
If you’re seeing more than 5 percent packet loss, you may want to troubleshoot your connection using the Xbox One Slow Performance Solution.
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