Error 0x87dd0013 occurs when you try launching a game or app on your Xbox One or PC
You get the following error code when you try launching a game or an app on your Xbox One console or PC:
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Restart your console or PC
On Xbox One:
- On your console, press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
- Select Restart console.
- Select Restart.
Note If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
On your PC:
- On your PC, press the Windows button .
- Select the Power button > Restart.
Note If the PC appears to be frozen, press and hold the Power key on the device for 10 seconds, until the PC turns off. After it shuts down, press the Power key to restart.
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