Error 0x87e0012d occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.


  1. Whatever you were doing, try again. Occasionally something interferes with normal actions.
  2. Restart your Xbox: Press and hold the Xbox button on your controller and choose Turn console off.
  3. Do a deeper restart: Press and hold the power button on the front of your Xbox for 10 seconds.
  4. If you’re trying to use a game or app, uninstall and reinstall it.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
  6. Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.

Xbox Live Core Services: up and running
Social and Gaming: Limited

Affected platforms:

Xbox One, Xbox on Windows 10

Affected services:

Joining other Xbox Live members in online games

Latest update

We believe we have identified the problem that is/are causing some member to experience issues with matchmaking on games such as . Thanks for your patience as the team works to resolve the issue.

Purchase and Content Usage: up and running
TV, Music and Video: up and running

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