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Troubleshooting

Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Troubleshoot game audio or video issues on Windows 10
Learn how to resolve game audio or video problems on Windows 10.
Troubleshoot gameplay issues on Windows 10
If you're having problems playing a game on Windows 10, find troubleshooting help here.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Troubleshoot Games for Windows Live connection problems
Learn how to troubleshoot if you’re having problems connecting to Games for Windows Live.
Problems with Xbox One achievements and challenges
Learn how to resolve problems with achievements or challenges on your Xbox One console.
Decommissioned online services for Xbox games
Learn which Xbox 360 games have been decommissioned for online play.

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