Warranty and service

Xbox product documents overview
Learn more about Xbox product documents, warranty service, and FAQ information.
Getting your Xbox console or Kinect sensor serviced
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Find the Xbox 360 serial number, Kinect sensor serial number, and Xbox 360 console ID
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
Microsoft Complete for Xbox One with Accidental Damage Coverage
Learn about warranties and repair of Xbox consoles and devices.
Find the Xbox One console ID, device ID, Xbox One serial number, and Kinect serial number
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
Xbox Services Terms & Conditions
Read the Terms & Conditions that govern Xbox service.
How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping
Get details on how to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.
Register (or unregister) your Xbox
Learn how to register (or unregister) your Xbox product so you can request and track repairs, check your warranty service, and buy an extended service plan.
Help with your existing Xbox console or accessory service order
Find information on an existing service order you placed to repair your Xbox or accessory.

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