Services: Purchase and Content Usage, Purchase and Content Usage
You see the following error message and code when you use your Kinect sensor:
The Kinect Sensor needs to restart
This message means the sensor is busy. You need to wait 90 seconds before turning off your console or playing a game.
Solution 1: Turn the console off and then on again
If you get this message, wait at least 90 seconds, and then follow these steps:
1. Turn off your console.
2. If your sensor is very cold, wait for the sensor to reach room temperature (approximately 70°F or 21°C).
3. Turn the console on, and see if you have the same problem.
Solution 2: Request a repair
If the previous solution didn’t resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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