The Xbox 360 console can unexpectedly turn off under the following circumstances:
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If the problem still occurs, note how long the console was on before it shut down, and then do one of the following:
If you have an original Xbox 360 console
If you have an Xbox 360 S console
Note If you have an Xbox 360 S console, wait for the red light to stop flashing before proceeding.
Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.
If the problem still occurs, request a repair.
Repair or warranty questions? See Warranty and service: FAQ.
Solid green or solid orange light: Your power supply is working. If your console won’t turn on, try the Xbox 360 No Power Solution.
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Flashing orange, solid red, or no light: Your power supply may need to be replaced. Try the following solutions:
If your power supply light is still flashing orange or solid red, or is unlit, your power supply needs to be replaced.
You can order a replacement Xbox 360 power supply from the Xbox Online Service Center. Console registration is required to replace the power supply under warranty (the power supply warranty is the same as your console warranty).
Repair or warranty questions? See Warranty and service: FAQ.
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