Troubleshooting DVDs and movies on the Xbox 360 console
Can’t play DVD: Family settings restrict playback of this DVD
Check your Xbox 360 console parental controls. These settings allow you to control which movies and TV shows you can watch on your console.
Can’t play DVD: wrong region code
Check the DVD region and format: Make sure the DVD region matches the region of your Xbox 360 console. Look for the region code on the disc or DVD packaging. For example, if you bought your Xbox 360 console in the United States, Canada, or a U.S. territory, the console plays Region 1 DVD discs, or discs coded for all regions.
For information about disc formats and regions, see Supported regions, formats, and discs.
During DVD playback, a wireless microphone is disabled
While you don't need a wireless microphone during DVD playback, if you're chatting in an Xbox Live Party, this may not work while a DVD is playing. To continue chatting with your party, exit DVD playback and return to the Dashboard.
Status code errors
If you see a status code (such as 69-C00D36C4 or 80-C00DF242) when you try to play a video, see Fix Xbox 360 video problems.
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