Error code 396B occurs when you try to download an update to your Xbox 360 console

You may see the following error code and message when you try to download a console software update to your Xbox 360:

Cannot process update.
Status code: 396B-xxxx-xxxx-xxxx-xxx-xxx

This means that the console update was not downloaded and installed.

Note In this error code, the xxxx characters are placeholders. The actual error code varies by region. For example, an error code 396B may resemble the following:

396B - 397F - 1380 - 0702 - C000 - 0099

To resolve this problem, try the solutions at Error code after console software update .

If you are still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.