Share this page
Error 64 occurs when you’re using Kinect for Xbox 360
You see the following error message when you use your Kinect Sensor for Xbox 360:
Kinect couldn’t hear the whole calibration tone.
Error code 64
This means the Kinect sensor microphone is having a problem hearing you.
Solutions
Solution 1: Select “More info” and then “Try again”
When you get the error, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.
Solution 2: Make sure the Kinect sensor is positioned correctly
To learn how to position your Kinect sensor correctly for optimal microphone performance, go to Kinect voice recognition and chat on Xbox 360.
Solution 3: Request a repair
If the first two solutions didn’t resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
Was this article helpful?
Yes
No
Thank you for your feedback
Thanks for your feedback! |
|
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Provide feedback for this topic |
|
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Support resources
Contact Us
Would you like to contact Support regarding the "Error 64 occurs when you’re using Kinect for Xbox 360" issue you were reading about or a different issue?
Share this page