Error 64 occurs when you’re using Kinect for Xbox 360

You see the following error message when you use your Kinect Sensor for Xbox 360:

Kinect couldn’t hear the whole calibration tone.

Error code 64

This means the Kinect sensor microphone is having a problem hearing you.

Solution 1: Select “More info” and then “Try again”

When you get the error, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone performance, go to Kinect voice recognition and chat on Xbox 360.

Solution 3: Request a repair

If the first two solutions didn’t resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.