Services: TV, Music and Video
You see the following error code and message when you try to promote a Microsoft child account to an adult account on your Xbox 360 console:
Status code: 8015102D
This action can't be performed at this time. Please try again later. For more info, visit www.xbox.com/support.
This may mean one of the following:
Solution 1: Verify that the account is not associated with an Xbox Live Gold subscription
You can't promote a Microsoft child account that's associated with an Xbox Live Gold subscription to an adult account. You must wait until the subscription expires or cancel it.
Solution 2: Add a new payment option
To resolve this issue, add a new payment option such as a credit card to the account you want to promote, and then delete the existing payment option. The new option is used to verify that the user is an adult.
Note If you have only one payment option, you must add a new option before you can remove an existing one.
To add a payment option, see Add a payment option online, select Add payment option on the left side of the screen, and then follow the instructions.
After you modify your payment options, delete your profile. Here's how:
After you delete the profile that's stored on your Xbox 360 console, clear the system cache.
After you clear the system cache, download your Xbox profile again. To do so, follow these steps:
Note Not seeing Download Profile? This means that you're signed in under another profile. Press X to sign out, confirm, and then select Download Profile.
Note If your account is a Microsoft child account, you have to use the parent's Microsoft account to download the profile.
After you redownload your profile, promote the child account to an adult account.
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