Error C000009D occurs when your Xbox 360 Kinect Sensor doesn't turn on

You see one of the following messages and error codes when your Xbox 360 Kinect sensor doesn't turn on:

Sensor disconnected
Error code: C000009D

This game requires a Kinect sensor
Error code: C000009D

The Kinect sensor isn't connected
Error code: C000009D

This may mean that the Kinect sensor is not connected correctly, or a necessary update has not been installed.

Solution 1: Update your console software

1. Insert a Kinect game disc.
2. Start the game from the Xbox Dashboard.
3. If your Xbox console software needs updating, you'll see the following message:

   Update Required: An update has been found. To apply this update, you must restart your console.

4. Select Yes, Restart to install the update.

Solution 2: Check the cables

Xbox 360 S console

1. Turn off the console.

   Important Remove the Power/USB adapter cable if your Kinect sensor came with one.

2. Plug the sensor cable into the AUX port on the back of the console.
3. Turn on the console.

Original Xbox 360 console

1. Turn off the console.
2. Make sure the power cord is plugged into a working electrical outlet.
3. Make sure the USB connector is plugged into the back of the console.

The light located near the middle of the cable should be green.

No green light? Try plugging the cable into another outlet to make sure the cable is working. If you need to replace the cable, contact Xbox Support.

4. Turn on the console.

Solution 3: Check Kinect Settings

1. Press the Guide button on your controller.
2. Go to Settings, and then select System Settings.
3. Select Kinect Settings.
4. Select Sensor, and then select On.

Solution 4: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.