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    Error E85 occurs on your Xbox 360 console

    Problem

    The following error message is displayed when you use your Xbox 360:

    System Error: Contact Xbox Customer Support

    Error E85

    This means there may be a problem with the console.

    Solutions

    • Original Xbox 360 console

    Try our Flashing Lights Solution. Choose one flashing light as the problem and follow the instructions in the solution.

    • Xbox 360 S console
    1. Disconnect and then reconnect all accessories. See Check the connections for your Xbox 360 accessories.
    2. Remove the hard drive. For instructions, see Add or remove an Xbox 360 Hard Drive.
    3. Remove any USB flash drives.

    If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

    Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

    Related Issues

    Xbox error code/status code search
    Troubleshoot console software update problems
    Error code E49 occurs when you use your Xbox 360 console
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