Error 8016a04b when redeeming a prepaid code on Xbox Live

You see the following error message and code when you try to redeem a prepaid code on Xbox Live:

Can't retrieve information from Xbox Live. Try again later.

Status code 8016a04b

This may mean that the prepaid code you're trying to use doesn't match the country or region of your account.

The prepaid code that you're trying to use doesn't match your account region. You can only use some prepaid codes in specific regions. Confirm that your account region matches the region where you purchased the prepaid code.