Troubleshoot the Xbox One Play & Charge Kit battery pack
If your Xbox One rechargeable battery pack doesn’t charge when you connect the Xbox One Wireless Controller to the console with a USB cable, it might have worn out (as all rechargeable batteries do). The length of time that a rechargeable battery lasts depends on how often you recharge it. If you recharge the battery frequently, it won't last as long as if you use the controller only occasionally.
But before you replace it, try these tests.
Test the cable
Check whether the cable is attached securely at both ends.
Try a different cable. Sometimes a cable can develop a short, or it might be susceptible to interference.
The Xbox One Play & Charge Kit uses a standard USB to micro-USB cable. You can use any USB to micro-USB cable to test whether the cable is the problem.
Clean the battery contacts
Remove the battery and clean the contacts on the battery pack using a dry cloth or isopropyl alcohol and a cotton swab. Don’t use water or chemicals, which can damage the contacts.
Test the wireless controller
Insert AA batteries into the controller, and then test the controller.
Try a different Xbox One rechargeable battery pack.
If the controller works with a different battery pack or AA batteries, the controller isn't causing the issue.
Xbox One accessories warranty
For information about the warranty for Xbox One consoles and accessories, see Info about warranties, extended service plans, and Terms & Conditions for your device.
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