The Kinect sensor for Xbox One is designed to self-correct whenever possible. For example, if the sensor is having a difficult time updating its firmware, it'll attempt to solve the problem before you see an error message. In the event it can't correct itself, you'll see one of two error messages for the Kinect sensor.
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When you try to set up the Kinect sensor, you get the following error:
There's a problem
Kinect setup can't continue. For help, go to xbox.com/xboxone/KinectSupport.
This is a software error with the Kinect sensor. Try the following steps to correct the condition.
Note If you see this error during the console's initial setup, skip the Kinect setup portion and do the following steps after you set up the console.
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While using your Xbox One, you get the following error:
There's a problem
There's a problem with your Kinect sensor. Request a repair at xbox.com/xboxone/repair.
Unfortunately, this type of error indicates that the problem with the Kinect sensor can't be resolved, and the sensor must be repaired. See Getting your Xbox console or Kinect sensor serviced.
Try the following:
If these steps didn't resolve the problem, your Kinect sensor needs to be repaired See Getting your Xbox console or Kinect sensor serviced.
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