Share this page

Error 0x82D40004 occurs when you launch a game on Xbox One

You see the following error code and message when you launch a game or app:

0x82D40004

Do you own this game or app?

If you have a game disc, insert it now. Otherwise, make sure you're signed in to Xbox Live. If you don't have rights for playing it, you'll need to buy it at Microsoft Store.

This may mean we’re having trouble checking usage rights.

Solution

Insert the game disc. Even though the game might already be installed on this Xbox, we need the physical disc to check the license before we can launch it.

If the disc is already loaded, see if it’s dirty or scratched. If needed, wipe the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom faces.

Then re-insert it and try launching again.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x82D40004 occurs when you launch a game on Xbox One" issue you were reading about or a different issue?

Share this page