Error 87DE2712 occurs when you try to use your Xbox One console
You see the following error when you try to open a title on your Xbox One console:
Error 87DE2712
This means we weren't able to locate the appropriate content in Microsoft Store.
Solution
Use the following solutions to resolve this problem.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
TV, Music and Video:
up and running
Solution 2: Wait and try again later
If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.
If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.
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