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You see the following error and message when signing into your Xbox One console:
ACC5000
There’s a problem with the birthdate on your Microsoft Account. To fix it, sign into account.live.com, then choose Edit personal info.
This means that your registered birth date is invalid.
To resolve this problem, you will have to update your birth date information on your Microsoft account.
Note Only adult accounts can have changes made to personal information. This cannot be done for child accounts.
You will have to allow 1 to 2 hours for the new information to refresh across the system, depending on your location.
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