Error ACC5000 occurs when signing into your Xbox One console

You see the following error and message when signing into your Xbox One console:

ACC5000

There’s a problem with the birthdate on your Microsoft Account. To fix it, sign into account.live.com, then choose Edit personal info.

This means that your registered birth date is invalid.

Solution

To resolve this problem, you will have to update your birth date information on your Microsoft account.

Note Only adult accounts can have changes made to personal information. This cannot be done for child accounts.

  1. Sign into account.live.com with the account that is experiencing this problem.
  2. Click Edit personal info and make the correction to your birth date information.
  3. Click Save.

You will have to allow 1 to 2 hours for the new information to refresh across the system, depending on your location.

Related Issues

Xbox error code/status code search
My Account Support
Manage Account
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