Error code xxxx-3080-xxxx-xxxx-xxxx-xxxx occurs when you try to download an Xbox update

You may see the following error code and message when you try to download an Xbox Dashboard update to your Xbox 360 console.

System update not downloadable.
Status code: xxxx-3080-xxxx-xxxx-xxxx-xxxx

Note The “xxxx” digits in the sequence vary according to several factors, such as region.

This may mean that your console is looking for but cannot find a previous version of the update that you’re trying to download.

To resolve this problem, try the following solutions.

• Download the system update for your error code from an external USB flash drive to your console's hard drive.
  1. Obtain a USB flash drive with at least 90 megabytes (MB) of free space.
  2. Plug the USB flash drive into a USB port on your computer.
     Note The USB flash drive must use the FAT32 file system (Windows).
  3. Download this system update for your error code: xxxx-3080-xxxx-xxxx-xxxx-xxxx
  4. Click Save to save the console update .zip file on your computer.
  5. Unzip the file. If you are using Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
  6. Copy the contents of the .zip file to the root directory of your USB flash drive.
  7. Unplug the USB flash drive from your computer.
  8. If there is a disc in the console, remove it.
  9. Turn off the console.
  10. Remove all console storage devices, including any USB flash drives, external hard drives, or the internal hard drive on the Xbox 360 E console or Xbox 360 S console.
      • Remove the hard drive from an Xbox 360 E console:
        1. Turn off the console.
        2. Position the console horizontally.
        3. On the right side of the console, locate the hard drive cover release near the back of the console.
        4. Slide the release diagonally (down and toward the front of the console) while pulling the hard drive door open.

5. Pull the tab to remove the hard drive.

6. Replace the hard disk drive cover before turning the console back on.

• Remove the hard drive from an Xbox 360 S console:
  1. Turn off the console.
  2. Position the console horizontally.
  3. On the right side of the console, locate the hard drive cover release (near the back of the console).
  4. Slide the release toward the front of the console while pulling the hard drive door open.

5. Pull the tab to remove the hard drive.

6. Replace the hard drive cover before turning the console back on.

• Remove the hard drive from an original Xbox 360 console:
  1. Turn off the console.
  2. Locate the hard drive on the top of the console (or on the left side, depending on how the console is oriented).
     Note Not all Xbox 360 consoles include a hard drive.

3. Press the release button on the hard drive.

4. Lift the hard drive away from the console.

11. Plug the USB flash drive that contains the update into a USB port on the console.
12. Turn on the console. When the console starts, the software update process should automatically start.

• Simplify your network setup

  Sometimes the firewall on a router blocks the update from downloading. If your router has such a firewall, you have to temporarily simplify your network setup. Here’s how.

  1. Turn off your console.
  2. Unplug the modem from your router. Using a standard Ethernet cable, connect your console directly to your modem. This will enable the update to bypass your router's firewall. (There should be no other devices plugged in to your modem.)
  3. Turn on your console.
  4. Download the system update that you were trying to download.
  5. Disconnect your console from your modem. Re-connect your modem to your router and your then console to your router.

If these solutions don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.