You see the following error code and message when you try to sign in to Xbox Live:
Sorry, either that’s the wrong password or the email you entered doesn’t have an Xbox Live membership. Please try again, or go to Xbox.com/forgot if you need help.
This may mean one of the following:
Solution 1: Restart your Xbox 360 console.
Solution 2: Verify the password for your Microsoft account. Verify that the password that you entered is correct. If you forgot your password or can’t sign in with your password, reset your password.
Solution 3: Try to sign in at Xbox.com. Here’s how:
Solution 4: Update the security proofs for your Microsoft account. Verify and, if necessary, add security proofs to your Microsoft account. For example, add a new email address or phone number.
For information about how to manage the security proofs for your Microsoft account, see Get help with your Microsoft account security proofs.
After you verify and update the security proofs for your Microsoft account, sign in to Xbox Live and again try to purchase or download the content.
Solution 5: Clear the system cache. Here’s how:
Solution 6: Move and then redownload your Xbox Live profile. Here’s how:
Solution 7: Delete the Marketplace System Data file. The Xbox 360 console also stores temporary files for the Xbox Games Store. You might resolve this issue if you delete the Marketplace System Data file. Here’s how:
Solution 8: Delete the most recent system update. Here’s how:
Note If you don't know where these buttons are on your controller, see Xbox 360 wired and wireless controllers.
Delete System Update
If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.
Your console will restart after the operation is complete. Do you want to continue?
Your Xbox 360 console will restart.
Contact Xbox support and request a repair
If you keep experiencing the problem, contact Xbox Support.
If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions
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