Error 80048821 occurs when you try to sign in to Xbox Live

Problem

You see the following error code and message when you try to sign in to Xbox Live:

Sorry, either that’s the wrong password or the email you entered doesn’t have an Xbox Live membership. Please try again, or go to Xbox.com/forgot if you need help.

Code: 80048821

This may mean one of the following:

  • Your Xbox Live profile is corrupted.
  • There’s a problem with the security proofs for your Microsoft account.

Solutions

Solution 1: Restart your Xbox 360 console.

Solution 2: Verify the password for your Microsoft account. Verify that the password that you entered is correct. If you forgot your password or can’t sign in with your password, reset your password.

Solution 3: Try to sign in at Xbox.com. Here’s how:

  1. Click Sign In at the top of any xbox.com page, such as this one.
  2. Type the user name and password for your Microsoft account, and then click Sign In.
  3. If you can sign in on Xbox.com, try to sign in on your Xbox console again.

Solution 4: Update the security proofs for your Microsoft account. Verify and, if necessary, add security proofs to your Microsoft account. For example, add a new email address or phone number.

For information about how to manage the security proofs for your Microsoft account, see Get help with your Microsoft account security proofs.

After you verify and update the security proofs for your Microsoft account, sign in to Xbox Live and again try to purchase or download the content.

Solution 5: Clear the system cache. Here’s how:

  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When you are prompted to confirm storage device maintenance, select Yes.

Solution 6: Move and then redownload your Xbox Live profile. Here’s how:

  1. Format a spare USB flash drive as a Memory Unit.
  2. Move your profile to the flash drive that you formatted in step 1. To do this, follow these steps:
    1. Plug the USB flash drive into your console.
    2. Press the Guide button on your controller.
    3. Go to Settings, System Settings, and then Storage.
    4. Select All Devices.
    5. Select Gamer Profiles, and then select your gamer profile.
    6. Select Move.
    7. Select the USB flash drive to which you want to move your profile.
    8. Remove the USB flash drive from your console.
  3. Re-download your profile. For help, see Download, move, or delete your Xbox Live profile.
  4. Solution 7: Delete the Marketplace System Data file. The Xbox 360 console also stores temporary files for the Xbox Games Store. You might resolve this issue if you delete the Marketplace System Data file. Here’s how:

    1. Press the Guide button on your controller.
    2. Go to Settings, and then System Settings.
    3. Select Storage, and then select your primary storage device.
    4. Select System Items.
    5. Select Marketplace System Data.
    6. Select Delete.
    7. Restart your console.

    Solution 8: Delete the most recent system update. Here’s how:

    1. Press the Guide button on your controller
    2. Go to Settings and then System Settings.
    3. Select Storage.
    4. Highlight (but do not select) Memory Unit.
    5. On your controller, press the following buttons in the following order:
      1. Left bumper
      2. Right bumper
      3. X button

      Note If you don't know where these buttons are on your controller, see Xbox 360 wired and wireless controllers.

    6. Repeat step 5.
    7. When you see the following message, select Yes:

    Delete System Update

    If any storage device contains a system update, the update and access to Xbox Live will be removed. To use these features again, sign in to Xbox Live and download the update. For more info, visit www.xbox.com/storage.

    Your console will restart after the operation is complete. Do you want to continue?

    Your Xbox 360 console will restart.

    Contact Xbox support and request a repair

    If you keep experiencing the problem, contact Xbox Support.

    If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

    Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions

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