Error code 8AC8000C occurs when you’re using Kinect

You may see the following error code and message when you’re using Kinect for Xbox 360:

Couldn't hear the calibration tone.

8AC8000C

This means your Kinect microphone is having a problem hearing you. The microphone may not be calibrated correctly or is not positioned correctly.

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly for optimal microphone use, go to Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Request a repair

If you determine that your Kinect sensor needs repair, sign in to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

Solution 4: Contact Xbox Support

If the previous solutions don’t solve the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.