You see the following error code and message when your Kinect sensor doesn’t turn on:
Kinect is turned off
Error code: 8000000F
This may mean that the Kinect sensor is not connected correctly, or a necessary update has not been installed.
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Update Required: An update has been found. To apply this update, you must restart your console.
Xbox 360 S console
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Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
Original Xbox 360 console
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The light located near the middle of the cable should be green.
No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support.
If you tried the steps above but are still having a problem, try this:
If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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