You see the following error message when you try to sign in to Xbox Live:
Status code: 80151901
This may mean that your Xbox Live profile is corrupt.
Solution 1: Delete the profile that’s stored on your Xbox console
To delete the profile that’s stored on your Xbox console:
Solution 2: Clear the system cache
Note Repeat these steps three times.
Solution 3: Download your profile again
To download your Xbox Live profile, follow these steps:
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Note If you don’t see a Download Profile notification, it probably means you’re signed in to your profile. Press X to sign out.
Note If your account is an Xbox Live child account, you need to have an adult in your household use their Microsoft account to download the profile.
If you keep experiencing the problem, contact Xbox Support.
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