Error code 838200c7 occurs when you try to purchase a subscription or content at Xbox Live

Problem

You may see the following error code and message when you try to purchase a subscription or content on Xbox Live:

Sorry, there's a problem with the Xbox service. Try again later.

Status code: 838200C7

This may mean one of the following:

  • The Xbox Live service is temporarily down.
  • There is an issue with your payment option.

Solutions

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