Error code C0051200 occurs when you use Kinect
You see the following error code and message when you're using your Kinect sensor.
The Kinect Sensor is too hot
Error code C0051200
This might mean that you need to turn off your Xbox 360 console and allow the Kinect Sensor to cool. Then try the following solutions.
Solution 1: Unplug and reconnect the Kinect Sensor
After the sensor is cool to the touch, unplug and then reconnect the sensor. Then, turn on the console and see if the problem still occurs. If you keep getting the error, try the next solution.
Solution 2: Position the Kinect sensor so it cools adequately
- Make sure the Kinect Sensor has enough space around it for adequate cooling.
- Make sure nothing is covering the Kinect Sensor.
- Move the Kinect Sensor away from direct sunlight.
Solution 3: Request a repair
If the first two solutions don’t solve the problem, sign in to the Xbox Online Service Center and click Start request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
To provide better support, did this solution solve your problem?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error code C0051200 occurs when you use Kinect" issue you were reading about or a different issue?