Error D000-0185 occurs when you try to download an update
You see error code D000-0185 or the following message when you’re trying to download an update:
Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.
If the problem persists, go to www.xbox.com/support
This may mean that a storage device (memory unit or hard drive) was not found during the software update.
To resolve this problem, follow these steps:
- Turn off your console.
- Remove all console storage devices, including any USB flash drives, external hard drive, or internal hard drive from the Xbox 360 console. Learn how to remove the hard drive.
- Add your primary storage device, for example, the hard drive.
- Turn on the console.
- Try updating the console again.
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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