Troubleshoot Xbox 360 Hard Drives


Find solutions to common Xbox 360 Hard Drive problems.

The console does not detect the hard drive

If your Xbox 360 console doesn't detect an attached hard drive, try the following solutions in the order they are presented:

  1. Turn your console off and then on again.
  2. Make sure that your hard drive is installed correctly by removing and adding your hard drive back again .
  3. If you have another hard drive, try it with your console.
  4. Format your hard drive.
  5. Warning When you format a storage device, all of the information saved on that device is erased and cannot be recovered. Make sure that you either do not want the information stored on that device or have backed up the information to another device before you format the drive.

    For information about how to format a hard drive, see the “Format a storage device“ section of Xbox 360 storage .

  6. Replace your hard drive. You can order a replacement Xbox 360 Hard Drive from the Xbox Online Service Center.

Note Console registration is required to replace a hard drive under warranty. Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

If these steps don’t resolve the problem, repair your console (sign in with your Microsoft account, if prompted).

"No space available" error or “The destination device is full” error

Try the following:

"Can’t transfer item" error

Try the following:

  • Turn your console off and then on again.
  • Not all items are transferable. If you receive this message, you can't transfer the item.

“Can’t perform action” error

If you see a “Can’t perform action” error when you try to move, delete or re-download your Xbox live profile, turn the console off and then on again. Then, try to perform the action again.

I’m being prompted to format my hard drive

If you are using a non-Microsoft (counterfeit) hard drive, the device may appear as “unformatted” and you may be prompted to format the hard drive. Try disconnecting your hard drive and then reconnecting it to see if it solves the problem. Also, try to clear the cache on the hard drive. If these methods don’t solve the problem, contact Xbox Support.

Note Always use Microsoft authorized products for the best gaming experience.

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