Error message "Your credit card has been declined several times by our billing service" occurs when you’re trying to renew your Xbox Gold membership online

Problem

You may see the following error message

Your credit card has been declined several times by our billing service

This may mean that your credit card has expired, or information on your credit card has changed.

Solution

To resolve this problem, see Change payment for an Xbox Live membership.

If you get a specific error code, try the Xbox error code/status code search page for a solution. For more help with membership problems, contact Xbox Support by clicking the “Contact Us” link at the bottom of this page.

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